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Request Intake Flow
From Ticket to Work Order
How It Works
Step 1: Employee Submits Request
Via web portal - simple form with asset/location selection, description, priority, and optional photos.
Step 2: Auto-Routing
System automatically assigns to correct department based on asset type or location rules.
Step 3: Maintenance Reviews
Planner/supervisor sees request, can accept, reject, or request more information from employee.
Step 4: Becomes Work Order
Approved request converts to full MaintMan work order with one click - all data transfers automatically.
Step 5: Completion Notification
When technician completes work order, original requestor receives automatic email notification.
Why MaintMan®
it-neX is committed to developing innovative and customized maintenance programs that revolutionize our customers' maintenance processes. By combining technical expertise, extensive industry knowledge and a clear focus on customer satisfaction, we have been setting new standards in the maintenance industry for more than 35 years.